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Document activity (“How much went out, and how much came back.”) summarises package throughput for a date range. It is part of Advanced reporting, available from the Business plan (see pricing); on other plans the page offers an upgrade instead. No permission is needed to open it, but a member without the view all packages permission (canViewAllPackages) sees only their own documents, with a note: “Your own documents only: seeing the whole organisation’s throughput needs the view all packages permission.”
The document activity report

Document activity: what went out, and how much came back.

A date range picker and an Export menu with one CSV per table: By status, By owner, By tag, By template, Stalled documents and Declined documents.

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Stat cards

Sent, Completed, Declined, Expired and In flight counts for the range.

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Sent, opened, signed

A funnel showing each stage as a share of everything sent in the period, alongside Open rate and Completion rate.

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Time to sign

Average and Median time from a document being sent to signing completing, with the number of signings it was calculated from.

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Packages

Owners also see Charged and Cost for packages charged in the period.

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Breakdowns

Four tables: By status, By owner, By tag and By template.

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Stalled and Declined

  • Stalled: documents sent and never opened for longer than the stall threshold shown in the subtitle. Empty state: Nothing has stalled: “Every document sent in this period has been opened.”
  • Declined: “What came back as a no.” Empty state: Nothing was declined: “No recipient turned a document down in this period.”