Skip to main content
Notifications (“Choose which events reach you, and where.”) controls your personal notification preferences, grouped into Documents & signing, Packages and Team. Each group shows how many events it holds and can be expanded or collapsed, and each event has a row with a switch per delivery channel. These preferences are yours alone; no one else in your organisation can change them for you.
The account notification preferences page

Notification preferences, per category.

The Stay in the loop card at the top is a one-time introduction; dismiss it and it stays hidden. The Docs button at the bottom of the page opens this guide.

​
Channels

  • In app (“In your browser”): the bell in the top bar and the notifications feed.
  • Email (“To your inbox”): messages to your inbox. Every event is on until you switch it off. A switched-off email is not sent, and it shows as Switched off in the package’s Emails tab and in Email history.
Email to people signing your packages, team invitations, verification codes and password resets always goes out. These are not events on this page and cannot be switched off.

​
Events

  • Signature requested: you are asked to host an in-person signing.
  • Document signed or declined: a recipient signs, approves or declines your document.
  • All signatures complete: every recipient has finished signing a package.
  • Document viewed: a recipient opens a document you sent.
  • Package sent: a package you own goes out, including when a colleague sends it for you. A bulk send tells you once for the whole batch.
  • Package expired: a package reaches its expiry date before everyone signs.
  • Package shared: a colleague shares a package with you.
  • Email not delivered: an email to one of your recipients bounces or fails. The message names the recipient, the package and the reason.
  • Members joining or leaving: someone joins your organisation, or your identity provider adds or deactivates a member. Owners receive this.

​
Saving

  • Save changes enables once you have changed something and shows how many switches differ from what is saved, for example Save changes (2).
  • Cancel appears once you have unsaved changes and puts every switch back to its saved state.
  • Reset to default turns every switch on; it is disabled when nothing has been turned off.
  • Leaving the page with unsaved changes asks whether to save or discard them first.